Returns & Exchanges

At Dream Lab, we want you to feel good about what you wear. If your order isn’t quite right, we’re happy to help with eligible returns and exchanges.

Returns

We accept returns on eligible items within 30 days of delivery.

To be eligible for a return, merchandise must be:

Unworn and unused
Unwashed
In its original condition
Free from stains, odors, makeup, deodorant, or other signs of wear
Returned with all original tags attached

Items that do not meet these requirements may not be eligible for a refund.

Exchanges

Need a different size? We’re happy to accommodate exchanges when inventory is available.

Because some Dream Lab pieces are produced in limited quantities, we cannot guarantee that your preferred size or item will still be available when your exchange is processed.

If the requested item is unavailable, we may offer a refund or store credit instead.

Final Sale Items

Items marked Final Sale at the time of purchase are not eligible for returns or exchanges, except where required by law.

Gift cards are also non-refundable.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after receiving your order.

Include your order number, a brief description of the issue, and photos of the item so our team can help make it right.

Please do not return a damaged or incorrect item before contacting us.

Return Shipping

Unless your item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

Original shipping charges are non-refundable.

We recommend using a trackable shipping service when returning merchandise. Dream Lab is not responsible for return packages that are lost or damaged in transit.

Refunds

Once your return is received and inspected, we’ll notify you of its status.

Approved refunds will be issued to your original method of payment. Please allow several business days for your bank or payment provider to process and post the refund after it has been issued.

Shipping charges are not refundable unless the return resulted from an error on our part.

Limited Drops & Special Releases

Some Dream Lab collections may be released in limited quantities.

Unless specifically marked Final Sale, eligible limited-release merchandise may be returned according to our standard return policy. However, exchanges are subject to availability, and we cannot guarantee replacement inventory for sold-out pieces.